Refund Policy

Refund Policy

We want you to love your order. If you're not satisfied for any reason, we offer a 30-day money-back guarantee from the date of delivery.

Returns

• Contact us at GlacierGridGLA@gmail.com within 30 days of receiving your order.
• Items must be unused and in their original packaging.
• Once your return is approved and received, we'll refund the full purchase price to your original payment method within 5–10 business days.

Damaged or faulty items

If your item arrives damaged or develops a fault, email us a photo and your order number — we'll send a free replacement or issue a full refund, no return required.

Nothing in this policy limits your rights under Australian Consumer Law.